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Shipping & Returns

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Dry Goods:All orders are shipped within 48 hours of being received, except for Weekend and Holidays.


Live Animals: for "Live Arrival Guarantee" the shipments must be subsequent to:
- All live animals are shipped over night.
- Temperatures in the customer’s location must be above 32 degrees .
- Someone must be present to accept the package on the first attempt of delivery.
- If there are any issues regarding the animals, DFC must be contacted with in 1 hour of delivery.
- You may request a hold at location of the carrier. 
 
***Additional handling charges may be applied for packing materials which include:
- Insulated boxes
- Heat or cold packs 


Plants and Insects: "Live Arrival Guarantee" the shipments must be subsequent to:
- Temperatures in the customer’s location must be above 32 degrees . 
- Someone must be present to accept the package on the first attempt of delivery.
- If temperatures are below 32 degrees, the package MUST be shipped Over Night.
- Shipping out of plants will be determined by: 
- The day the order is placed
- The location of the delivery
Most shippers will not deliver on the weekend, and we will determine what shipping time will be best suited for the merchandise.
 
***Additional handling charges may be applied for packing materials which include:
- Insulated box
- Heat or cold packs

***You will recive an email from DFC when you package has shipped with all the tracking info pertaining to your order***

 

Returns: If you received  the wrong item, get into contact with us via phone or email and we will arrangea carrier to pick up the package. 
Keep in mind, if the product returning has been opened or used we will not except the return.Once we have received and evaluated, DFC will credit you the amount paid for the product.
 
***It is important to note DFC does not cover shipping or returning costs.If the item is received broken, make sure to contact us via phone or email so we can file a claim with the carrier to examine the packaging.


All live items are non-refundable.


***There will not be any shipping outside of the continental USA.***
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